Customer Support

RUNET provides FREE support for its products.
  • Installation help via e-mail or telephone.
  • Web support RUNET provides continuously update releases for all its programs. Free downloads of all program updates from the programs main menu.
  • Advanced support Technical support for analyses and modelling issues by highly skilled professionals via e-mail.

If you encounter problems or errors in our program, always e-mail the relevant data file to us followed by your user name in your query. This will help us solve the problem faster. If you are experiencing difficulties with any RUNET software, please check the software updates to ensure that you always have the last version installed.


I cannot open Help files that require the Windows Help (WinHlp32.exe) program

Last changes of program: Version What's new? Update info
- Date of most recent update - date format is "dd/mm/yy"-

more information about BETONexpress

14.06.2010

  • Update material factors.
    Free update.

Update BETONexpress
More InfoView last changes Users Manual

more information about WOODexpress

20.01.2010

  • Asymmetric roofs.
  • Seismic design of roof trusses.
  • European maps with seismic zones included.
Update WOODexpress View last changes Users Manual

more information about FRAME2Dexpress

26.11.2008

  • Major update.
    Structural Frame Wizard with 21 ready types.
    Lists of every nominal steel profile available.
    Free update.
Update FRAME2Dexpress View last changes Users Manual

more information about FEDRA

20.01.2009

  • Free update.
Update FEDRA View last changes Users Manual

more information about cgFLOAT 05.05.2010
  • Free update.
Update cgFLOAT View last changes Users Manual

more information about cgWindWaves ... 05.05.2010
  • Free update.
Update cgWindWaves View last changes Users Manual

Notice that all the above Updates are for the EU/English version of the software and versions without USB hardlock.

Turkish update support Italian update support

F.A.Q.s how to update about the Eurocodes publications

Revised: juni 14, 2010.


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