Technical support for all our programs is free of charge!

Why don't you use activation codes which turn the trial version into a full version?

We are working with a separate trial and full version. After purchasing, our customers receive the download address for the full version and then an activation code which is needed for activation. You should keep both in a safe place.

Is the program locked with a hardware key?
No, every user is given a program license. When you run the program for the first time, you will be prompted for an activation number. You will receive this number by contacting RUNET via e-mail or phone.

Is the documentation of the software included? And if it isn't included, what about the price?
Our programs are delivered electronicaly or on CD. Inside every program there is online Help available from almost every screen. The Program manual in English is included in the program, both in DOC(WORD) and PDF(Acrobat) format . There is no extra charge for the help or user manual.

Do you have an authorised dealer in Italy?

For order and information of WOODexpress you can contact:
Paolo Lavisci
+39 335 213568
Legnopiu srl  Viale Borgo Valsugana, 11 - 59100 PRATO
Tel. +39 0574 36953 - Fax +39 0574 404677
e-mail:
www.woodexpress.it

Do you have an authorised dealer in UK?
No, For the moment you can obtain our program from RUNET NORWAY as, in Norway. (this site)

How can I obtain program updates, and at what cost?
Our programs are continuously updated according to new Windows environment and to the Eurocode or standards on which every program is based. For new versions you can upgrade by downloading the new version from Main menu/Update.

When a program has changed considerably, due to changes in Eurocodes or standards, or when new task are included, we will contact you. Such upgrades usually run 10-20% of the original program price.

Do I have to pay yearly maintenance fee for the program?
No.

Do you give training courses for your programs?
No, our experience tells us that new users spend a minimum of time to understand how our programs works. If encounter any difficulties, please contact us by mail:

Revised: March 31, 2008.