If you have questions about
a specific program, please enter the F.A.Q. for the corresponding program.
Technical support for all our programs is
free of charge!
Is the program locked with a hardware key?
No, every user is given a program license. When you run the program for the first time,
you will be prompted for an activation code. You will receive this number automatically
after paying the software or by contacting RUNET via e-mail.
Is the documentation of the software included?
And if it isn't included, what about the price?
Our programs are delivered electronicaly or on CD. Inside every program there is online
Help available from almost every screen. The Program manual in English is included in the
program, both in DOC(WORD) and PDF(Acrobat) format . There is no extra charge for the help
or user manual.
Do you have an authorised dealer in Italy?
For order and information of our software you can contact:
How can I obtain program updates, and at what cost?
Our programs are continuously updated according to new Windows environment and to the
Eurocode or standards on which every program is based. For new versions you can upgrade by
downloading the new version from Main menu/Update.
When a program has changed considerably, due to changes in
Eurocodes or standards, or when new task are included, we will contact you. Such upgrades
usually run 10-20% of the original program price.
Do I have to pay yearly maintenance fee for the
Do you give training courses for your programs?
No, our experience tells us that new users spend a minimum of time to understand how our
programs works. If encounter any difficulties, please contact us by mail.
Do you have an authorised dealer in UK? No, For the moment you can obtain our program from RUNET NORWAY as, in Norway. (this site)